IT Operations Manager
SDF Tech · Georgia
- Built operational visibility across 21 sites and approximately 1,260 devices using monitoring, inventory, workflow, alerting, reporting, cloud, and company-owned infrastructure.
- Introduced redundancy, continuity, recovery, repair tracking, out-of-band-management thinking, and centralized system imaging.
- Reduced comparable workshop repair turnaround from weeks to approximately 24 hours while using hot-swapping to protect customer uptime.
- Serve as Tier 3 escalation for remote software issues and specialized hardware returned to the workshop.